Electricity retailers

Yes. You can choose either Toronto Hydro or an electricity retailer to be your service provider. 

Once you sign a contract, you have 10 days to cancel it without penalty. To do this, you must send the retailer a notice letter by registered mail, fax or by personally delivering it. The OEB offers additional information about Energy Contracts on its website.

You must give your retailer and Toronto Hydro at least 60 day notice. If you move to an area where your retailer can supply you with electricity, then your retailer will inform you about its current offers available to you at your new address.

Retailers may ask for a copy of your electricity bill to verify your address information and utility account number. By reviewing your bill, they can also verify that you have not signed up with another provider.

We recommend that you don’t show your bill until you have decided to sign up with the retailer.

A retailer may offer to bill you directly or it may contract Toronto Hydro to continue billing you on its behalf. 

For questions regarding your electricity contract, call the retailer you signed up with.

For power outages, or issues related to power supply and delivery, call Toronto Hydro at 416-542-8000.

The OEB regulates Ontario's energy sector, and part of its role is to ensure that companies follow all applicable laws, regulations and regulatory requirements. Visit the Consumer Protection section of the OEB website to learn more.

In every case, read the contract carefully. The Electricity Retailers Code of Conduct requires that a retailer fully inform a potential customer of all conditions and allow a customer the time to fully understand the contract.

No, a retailer cannot supply electricity to a customer without first obtaining written permission through a signed contract.

Before you sign any contract, make sure that you understand the terms and conditions, as this will be a legally binding agreement. You should also ask for a copy of the contract. If you're a residential customer and you sign a contract, you have a 10-day "cooling off" period in which you can change your mind and cancel without penalty. To do this, you must send a letter to the retailer by registered mail, fax or by personally delivering it to the retailer to give notice you want to cancel. The OEB offers additional information about Energy Contracts on their website.

See the current electricity rates.

You must give your retailer and Toronto Hydro at least 60 days notice of your move date and new address information. If you move to an area where your retailer can supply you with electricity, then your retailer will inform you about their current offers available to you at your new address.

Don't show your bill until you have all the information that you need, and have decided to sign up with the retailer. Retailers may ask for a copy of your natural gas or electricity bill to verify your address information and utility account number. By reviewing your bill, retailers can also verify that you have not signed up with another provider. The OEB offers Consumer Protection information on their website.

Depending on the arrangements you’ve made, bills and services may be provided by your electricity supplier or your local distribution utility. The OEB sets out three billing options. If Toronto Hydro is supplying your electricity under Standard Supply Service, it will bill you. If you choose to sign with a retailer, the contract you sign will set out the type of billing service. A retailer may offer to bill you for all your electricity charges directly or it may contract Toronto Hydro to continue to bill you on the retailer's behalf for the contract price and term you signed with a retailer.