Canada Post service delay:Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.
Small commercial customers have the option to choose ULO pricing. This means you pay according to the time of day and day of the week you use electricity, with an ultra-low overnight rate that encourages high electricity-usage activities to be done overnight.
Some small commercial businesses that have a demand of less than 50 kW are charged Tiered pricing. This means your consumption is separated into two price tiers under the government's Regulated Price Plan (RPP).
Most customers with monthly demand greater than 50 kW pay the wholesale electricity price and Global Adjustment Charge. Customers with interval meters are charged the Hourly Ontario Energy Price (HOEP).
This sample bill is for customers who are part of the Net Metering Program. This means you’ll receive your monthly hydro bill for the electricity you consume from the grid that month and accumulate credits on your bill in return for the renewable electricity you sent to the grid that same month. If you have credits that exceed your monthly consumption, they will be carried over to future bills for up to 12 months.
