Rates update: We’ve received approval from the Ontario Energy Board (OEB) to update our Delivery Charges, effective January 1, 2025. The OEB also announced that changes to Regulatory Charges will take effect on January 1, 2025. These rates will be automatically applied to your bill — no customer action is required. We’ve received approval from the Ontario Energy Board (OEB) to update our Delivery Charges, effective January 1, 2025. The OEB also announced that changes to Regulatory Charges will take effect on January 1, 2025. These rates will be automatically applied to your bill — no customer action is required.
Canada Post service delay: Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1. Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.
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Reasons your residential bill may be higher than expected.
Wondering why your bill is higher than normal? There are many factors that can contribute toward an increase in your monthly bill. This section explains some of the most common causes of high bills and ways to manage them.
Heating and cooling your home accounts for more than 60% of your annual electricity costs.
During hot summer and cold winter days, your heating and cooling systems are working overtime. This increases the amount of electricity used.
Phantom power is the electricity that devices and appliances use even when they’re turned off. As long as they’re plugged in, they use electricity. Phantom power can account for up to 12% of your bill.
Every appliance or device added to your home also adds to your electricity bill. New kitchen and laundry appliances and bigger televisions can increase the amount of electricity used.
Houseguests and staycations all add up to more cooking, laundry and the use of home electronics. If the number of people living in your home increases, so will your electricity use.
A rate increase may result in a higher bill even if your usage stays the same. Learn more about rates.
A billing cycle ranges from approximately 27 to 33 calendar days. This means that your bill could reflect a period of electricity use that is longer than one month. You can tell the length of your billing cycle by reviewing the 'Number of Days' column on your past bill.
With EPP, your account is reconciled annually. Any under or overpayment is added to your next bill.
We have programs that may help. Know that disconnecting electrical service is always the last measure.
Understanding current rates and how they're set
View residential electricity ratesList of standard charges as defined by the OEB
Learn more about service charges