Rates update:We’ve received approval from the Ontario Energy Board (OEB) to update our Delivery Charges, effective January 1, 2025. The OEB also announced that changes to Regulatory Charges will take effect on January 1, 2025. These rates will be automatically applied to your bill — no customer action is required.We’ve received approval from the Ontario Energy Board (OEB) to update our Delivery Charges, effective January 1, 2025. The OEB also announced that changes to Regulatory Charges will take effect on January 1, 2025. These rates will be automatically applied to your bill — no customer action is required.
Canada Post service delay:Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.
A breakdown of Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered pricing bills.
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TOU bill
With TOU pricing, you pay according to the time of day and day of the week you use electricity, so it's up to you to manage how much electricity you use and when.
With ULO pricing, you pay according to the time of day and day of the week you use electricity, but with an ultra-low overnight rate. It’s up to you to manage how much electricity you use and when.
Some of our residential customers are charged Tiered rates. With Tiered pricing, you're charged one rate for electricity usage up to a certain amount of consumption (or threshold) per month, and a higher rate for electricity used above that amount.
This sample bill is for customers who are billed according to TOU pricing and live in condo or apartment building units that are metered individually. This means you're only paying for the electricity your individual unit uses based on TOU pricing.
This sample bill is for customers who are billed according to ULO pricing and live in condo or apartment building units that are metered individually. This means you're only paying for the electricity your individual unit uses based on ULO pricing.
This sample bill is for customers who are billed according to Tiered pricing and live in condo or apartment building units that are metered individually. This means you're only paying for the electricity your individual unit uses based on Tiered pricing.
This sample bill is for customers who are part of the Net Metering Program. This means you’ll receive your monthly hydro bill for the electricity you consume from the grid that month and accumulate credits on your bill in return for the renewable electricity you sent to the grid that same month. If you have credits that exceed your monthly consumption, they will be carried over to future bills for up to 12 months.
