Canada Post service delay: Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1. Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.
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Self-serve options to help keep you safe and informed.
We’re continuously working to provide you with more options to engage with us online. Whether you’re accessing your online account, contacting us during an outage or reporting an issue, we're here for you.
To help serve you better, we currently offer the following online tools and services.
Existing mobile app users: We recently launched a new outage map. To view the new outage map in your Toronto Hydro mobile app, please ensure you’re using the latest version available in your app store.
We recently launched a new outage map. It provides a more user-friendly way to access outage information, as well as improved reliability and functionality.
You can now:
Our outage map shows where outages are taking place, approximately how many customers are affected, the current estimated time of restoration, and crew status. Updated every 10 minutes, 24/7.
Sign up to receive SMS (text message) or email outage notifications as a way to stay up-to-date when there’s an outage at your home. To sign up for outage notifications, you have to log in to your online account.
Log in to your account and sign up for outage notifications
Don’t have an online account? Register for access to our self-serve portal.
Whether you’re looking to report an outage or get updates, you can use the live power outage chat feature.
Representatives are available Monday to Friday, 7 a.m. to 7 p.m.
Tip: You can also use our outage map to check the status of an unplanned outage affecting your area.
The Toronto Hydro mobile app provides access to our outage and construction maps, your online account, and other tools and services. The app is available in the Apple App Store for iOS devices (version 14.3 and newer) and in the Google Play Store for Android devices (version 7.0 and newer).
Download the app to:
Toronto Hydro does not permanently store or share any personal information from the app. User information is only temporarily stored within the app while the app is in use. Once the app is closed, all user information is deleted.
The app will track your location only if you accept the geo location prompt on your device. Geo location is not connected to your user identity.
The app has gone through rigorous security testing and continues to adhere to strict security measures and standards.
Our self-serve portal provides you with online access to your account. It's an easy and secure way to manage your account from anywhere, at any time.
With the self-serve portal, you can access these features and more:
Don’t have an online account? Register for access to our self-serve portal.
Have a question about your account? Use our customer chat for any account-related inquiries. This live chat feature is available within your self-serve portal, which means that you have to log in to your online account or register for access.
Representatives are available Monday to Friday, 9 a.m. to 4:30 p.m.
Our interactive streetlight map allows you to easily locate, report and check the status of streetlight issues online. Spot a streetlight out? Help keep our communities well-lit and safe by reporting the issue.
Our construction map provides you with information about planned outages and construction projects. As we continue working to improve grid safety and reliability throughout the city, check the map to find details about work happening in your area.
The more you know, the better you can identify opportunities to help you save energy and money. Use our energy usage tracker, available in the self-serve portal, to:
Green Button is a program aimed at helping you better understand, manage and securely transfer your electricity usage data to pre-approved third-party companies. Using this program can help you make more informed choices when it comes to your energy use and efficiency investments for your home.
Is an electric heat pump right for you? Our heat pump calculator can help you calculate how much you could save on your home’s heating and cooling costs by switching to a heat pump. Making the switch could also help improve air quality in your community and reduce the environmental impact caused by your home’s heating system.
The calculator is for residential customers who live in a house.