Canada Post service delay: Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1. Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.
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Chat with a live representative to get updates on your outage.
We’re providing another way for you to contact us during power outages. Whether you’re looking to report an outage or get updates, you can now use the live power outage chat feature.
To start using the live chat, click on the chat icon located at the bottom right corner of the page.
Representatives are available Monday to Friday, 7 a.m. to 7 p.m.