Canada Post service delay: Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1. Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.
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Self-serve options to help keep you safe and informed.
We’re continuously working to provide you with more options to engage with us online. Whether you’re accessing your online account, contacting us during an outage or reporting an issue, we're here for you.
To help serve you better, we currently offer the following online tools and services.
We recently launched a new outage map. It provides a more user-friendly way to access outage information, as well as improved reliability and functionality.
You can now:
Our outage map shows where outages are taking place, approximately how many customers are affected, the current estimated time of restoration, and crew status. Updated every 10 minutes, 24/7.
Whether you’re looking to report an outage or get updates, you can use the live power outage chat feature.
Agents are available Monday to Friday, 7 a.m. to 7 p.m.
Tip: You can also use our outage map to check the status of an unplanned outage affecting your area.
The Toronto Hydro mobile app provides access to our outage and construction maps, your online account, and other tools and services. The app is available in the Apple App Store for iOS devices (version 14.3 and newer) and in the Google Play Store for Android devices (version 7.0 and newer).
Download the app to:
Toronto Hydro does not permanently store or share any personal information from the app. User information is only temporarily stored within the app while the app is in use. Once the app is closed, all user information is deleted.
The app will track your location only if you accept the geo location prompt on your device. Geo location is not connected to your user identity.
The app has gone through rigorous security testing and continues to adhere to strict security measures and standards.
Our self-serve portal provides you with online access to your account. It's an easy and secure way to manage your account from anywhere, at any time.
With the self-serve portal, you can access these features and more:
Don’t have an online account? Register for access to our self-serve portal.
Have a question about your account? Use our customer chat for any account-related inquiries. This live chat feature is available within your self-serve portal, which means that you have to log in to your online account or register for access.
Representatives are available Monday to Friday, 9 a.m. to 4:30 p.m.
Our interactive streetlight map allows you to easily locate, report and check the status of streetlight issues online. Spot a streetlight out? Help keep our communities well-lit and safe by reporting the issue.
Our construction map provides you with information about planned outages and construction projects. As we continue working to improve grid safety and reliability throughout the city, check the map to find details about work happening in your area.
Business, interval metering and net metering customers can access their energy usage data through PowerLens® Business, an online customer portal. Here, you can:
Green Button is a program aimed at helping you better understand, manage and securely transfer your electricity usage data to pre-approved third-party companies. Using this program can help you make more informed choices when it comes to your energy use and efficiency investments for your business.