Canada Post service disruption: Due to a potential labour disruption, your Toronto Hydro mail delivery could be delayed. Choose eBills and Pre-Authorized Debit (PAD) to ensure you always get and pay your bills on time. Due to a potential labour disruption, your Toronto Hydro mail delivery could be delayed. Choose eBills and Pre-Authorized Debit (PAD) to ensure you always get and pay your bills on time.
Rates update: As of November 1, 2024, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, and the Ontario Electricity Rebate has changed. Winter Time-of-Use hours and Tiered thresholds are also now in effect. As of November 1, 2024, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, and the Ontario Electricity Rebate has changed. Winter Time-of-Use hours and Tiered thresholds are also now in effect.
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New ways for you to connect with us.
We’re continuously working to provide you with more options to engage with us online. Whether you’re trying to access your account, contact us during an outage or report an issue, we’re here for you.
To help serve you better, we currently offer the following online tools and services.
We recently launched a new outage map. It provides a more user-friendly way to access outage information, as well as improved reliability and functionality.
You can now:
Our outage map shows where outages are taking place, approximately how many customers are affected, the current estimated time of restoration, and crew status. Updated every 10 minutes, 24/7.
We’re providing another way for you to contact us during power outages. Whether you’re looking to report an outage or get updates, you can now use the live power outage chat feature.
Agents are available Monday to Friday, 7 a.m. to 7 p.m.
Tip: You can also use our outage map to check the status of an unplanned outage affecting your area.
The Toronto Hydro mobile app provides access to our outage and construction maps, your online account, and other tools and services. The app is available in the Apple App Store for iOS devices (version 14.3 and newer) and in the Google Play Store for Android devices (version 7.0 and newer).
Download the app to:
Toronto Hydro does not permanently store or share any personal information from the app. User information is only temporarily stored within the app while the app is in use. Once the app is closed, all user information is deleted.
The app will track your location only if you accept the geo location prompt on your device. Geo location is not connected to your user identity.
The app has gone through rigorous security testing and continues to adhere to strict security measures and standards.
Our new and improved self-serve portal provides you with online access to your account. Easy access and new features will help you manage your account online, 24/7.
With the self-serve portal, you can access these features and more:
Don’t have an online account? Register for access to our self-serve portal.
Have a question about your account? Use our customer chat for any account-related inquiries. This live chat feature is available within your self-serve portal, which means that you have to log in to your online account or register for access.
Representatives are available Monday to Friday, 9 a.m. to 4:30 p.m.
Our interactive streetlight map allows you to easily locate, report and check the status of streetlight issues online. Spot a streetlight out? Help keep our communities well-lit and safe by reporting the issue.
We’ve made improvements to our construction map. It now includes information about planned outages in addition to construction projects. As we continue working to improve grid safety and reliability throughout the city, check the map to find details about work happening in your area.
Green Button is a program aimed at helping you better understand and manage your electricity usage. It provides an easy way to access and/or transfer usage data. You can download your usage data, as well as share it with pre-approved third-party companies that offer energy-saving products and services.