Every household should be prepared to be without power for at least 72 hours. We’ve put together a list of basic supplies to include in your emergency kit.
Note: You may need to add additional items, depending on your household members’ needs.
Rates update: We’ve received approval from the Ontario Energy Board (OEB) to update our Delivery Charges, effective January 1, 2025. The OEB also announced that changes to Regulatory Charges will take effect on January 1, 2025. These rates will be automatically applied to your bill — no customer action is required. We’ve received approval from the Ontario Energy Board (OEB) to update our Delivery Charges, effective January 1, 2025. The OEB also announced that changes to Regulatory Charges will take effect on January 1, 2025. These rates will be automatically applied to your bill — no customer action is required.
Canada Post service delay: Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1. Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.
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Be prepared for at least 72 hours without power.
Every household should be prepared to be without power for at least 72 hours. We’ve put together a list of basic supplies to include in your emergency kit.
Note: You may need to add additional items, depending on your household members’ needs.