Canada Post service disruption: Due to a potential labour disruption, your Toronto Hydro mail delivery could be delayed. Choose eBills and Pre-Authorized Debit (PAD) to ensure you always get and pay your bills on time. Due to a potential labour disruption, your Toronto Hydro mail delivery could be delayed. Choose eBills and Pre-Authorized Debit (PAD) to ensure you always get and pay your bills on time.
Rates update: As of November 1, 2024, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, and the Ontario Electricity Rebate has changed. Winter Time-of-Use hours and Tiered thresholds are also now in effect. As of November 1, 2024, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, and the Ontario Electricity Rebate has changed. Winter Time-of-Use hours and Tiered thresholds are also now in effect.
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Find planned outages and construction projects in your area.
This tool helps customers learn about Toronto Hydro’s planned outages and construction projects.
Note: If you can’t find information about your outage, you may be experiencing an unplanned outage. For a list of current, unplanned outages, visit our outage map.
Sometimes, planned outages are needed to safely complete improvements or repairs. If your home is impacted by a planned outage, we’ll do our best to notify you by phone or provide you with written notice. The notice will include the date, time, expected duration of the outage and other project details.
Our construction projects are part of a long-term investment to help improve grid strength and resiliency. In order to complete the work, power outages may be needed at the very end of the project. This means that a planned outage would be required, at which point we do our best to provide the affected customers with written notice.
The public right-of-way is a piece of City-owned land. On a residential street, it's the section of the front lawn closer to the roadway. We often use this space for our equipment.