Rates update: We’ve received approval from the Ontario Energy Board (OEB) to update our Delivery Charges, effective January 1, 2025. The OEB also announced that changes to Regulatory Charges will take effect on January 1, 2025. These rates will be automatically applied to your bill — no customer action is required. We’ve received approval from the Ontario Energy Board (OEB) to update our Delivery Charges, effective January 1, 2025. The OEB also announced that changes to Regulatory Charges will take effect on January 1, 2025. These rates will be automatically applied to your bill — no customer action is required.
Canada Post service delay: Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1. Due to the recent postal service disruption, you may experience a delay in receiving your bill. Once you receive your bill, it may be outdated even if you have previously made a payment. To verify your current account balance, log in to your self-serve portal or call us at 416-542-8000 and press 2 and then 1.
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Find planned outages and construction projects in your area.
This tool helps customers learn about Toronto Hydro’s planned outages and construction projects.
Note: If you can’t find information about your outage, you may be experiencing an unplanned outage. For a list of current, unplanned outages, visit our outage map.
Sometimes, planned outages are needed to safely complete improvements or repairs. If your home is impacted by a planned outage, we’ll do our best to notify you by phone or provide you with written notice. The notice will include the date, time, expected duration of the outage and other project details.
Our construction projects are part of a long-term investment to help improve grid strength and resiliency. In order to complete the work, power outages may be needed at the very end of the project. This means that a planned outage would be required, at which point we do our best to provide the affected customers with written notice.
The public right-of-way is a piece of City-owned land. On a residential street, it's the section of the front lawn closer to the roadway. We often use this space for our equipment.