Vault access

Requestor information
Vault details
Appointment request
Review and submit

Before we begin...

For emergency vault access, call Toronto Hydro immediately at 416-542-8000 and press 1.

This form is for customers who need access to their customer-owned vaults or equipment. For safety purposes, Toronto Hydro locks all vaults and other enclosures containing high-voltage equipment. Upon request, we provide access to the customer or contractor for maintenance, repairs or inspections.

If you received a Customer Action Form (CAF), please indicate your unique CAF number in the request form.

Note: If your vault requires an isolation (temporary disconnection and/or reconnection) or full disconnection from Toronto Hydro's system, you need to book this through an approved Toronto Hydro contractor who will make arrangements on your behalf. To request an isolation or disconnection, submit a request on our service connections page.
To confirm whether you need an isolation or full disconnection, please review your CAF or send an email to customeractionform@torontohydro.com.

Please note that, as a vault owner, you’re responsible for:

Maintaining the property in a condition that is safe and that does not inhibit the operation or threaten the integrity or reliability of equipment or infrastructure owned by the customer or Toronto Hydro
Completing repairs after receiving a CAF.
Obtaining and hiring the appropriate contractor who is authorized to complete the scope of work

Toronto Hydro will provide property owners with one vault access appointment (up to four hours), on a rolling 12-month schedule, at no charge. A charge will apply for any additional appointments within the 12-month period or appointments longer than four hours. If payment is required, we’ll provide you with a Job Quotation and payment instructions. Payment must be received before an appointment is scheduled.

Appointment request

Consideration will be given to requested date/time, however please note appointments are scheduled based on availability and advance notice is required. Please note that our regular hours of operation are Monday to Friday between 8 a.m. and 4 p.m.

Vault access appointment date

Provide first available date Select preferred appointment date

Vault access start time

Number of hours vault access is required per day

Number of days access is required

Billing information Note: A charge will apply if this isn’t your first appointment request within the last 12 months or if you require access for more than four hours.

Billable to

Billing address

City

Province

Postal code

Country

Phone number

By clicking this checkbox, I agree that individuals on site will wear proper safety equipment to enter into the vault, in compliance with the requirements of Section 21(1) of O.Reg 213/91 enacted under the Occupation Health and Safety Act (OHSA) and the Electrical Utilities Safety Association (EUSA) Rule 113.1. I confirm I have authority to bind the applicable organization and/or corporation, if not checking this item in an individual capacity.

By clicking this checkbox, I confirm that Fire Retardant Clothing (Hazard Risk Category 2), Safety Glasses, Safety Gloves, Hard Hat and Safety Boots (Canadian Standards Association Green Triangle) will be worn by all individuals entering the vault at all times. Individuals must maintain safe limits of approach as outlined in EUSA Rule 129. I confirm I have authority to bind the applicable organization and/or corporation, if not checking this item in an individual capacity.

By clicking this checkbox, I understand in a situation where observing the above Safety Policies is not possible, or becomes impossible, the Toronto Hydro Vault Safety Agent (VSA) may immediately stop work and require the vault access appointment be rescheduled to a time when all safety precautions can be followed. A minimum of one hour for the vault access appointment will be charged, and a refund will be provided for any remaining funds paid for the appointment. In the case of a free-access appointment, all remaining hours will be forfeited.

Vault access

Before we begin...

Requestor information

Vault details

Vaults requiring access

Appointment request

Billing information Note: A charge will apply if this isn’t your first appointment request within the last 12 months or if you require access for more than four hours.

Review the details of your request

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