Mary joined Toronto Hydro in 1999 and currently works as a Customer Service Representative. It's her interactions with customers and the variety of calls she handles that make Mary’s job meaningful. When asked what makes Toronto Hydro a great place to work, Mary shared the following.
"We assist customers who have real concerns and work to keep the lights on in Toronto."
Her favourite aspect of working at Toronto Hydro is knowing that it delivers a vital service to Torontonians. Rain or shine, it has dedicated staff that hit the roads and resolve power-related issues.
Toronto Hydro supports Mary’s career growth and professional development, and provides her with a supportive and inspiring leadership team that guides and motivates her to deliver excellent customer service.
"Toronto Hydro supports my career growth and professional development by offering training opportunities. It also encourages us to explore new areas of work and support our education through options to take courses."